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Roaming Consulting Company Ltd

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E-Mail: HQ@roamingconsulting.com

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imagesVoice calls are the latest addition to the hugely popular WhatsApp messaging service. The new feature allows users to make free phone calls to WhatsApp contacts, wherever they are in the world.

Chatting away at a rate of 1.3Mb of data per minute will burn through a 500MB monthly data plan in just SIX hours.

WhatsApp calls, which require a mobile or Wi-Fi internet connection, have been available on Android since the start of the year but were only recently added to the iPhone app.

But a shocking test by Android Pit has revealed that WhatsApp uses 1.3Mb of data per MINUTE when making a phone call.

This is not a problem if you are connected to an unlimited WiFi hotspot – but WhatsApp could quickly romp though a restricted 3G or 4G data plan.

Chatting away at a rate of 1.3Mb of data per minute will burn through a 500MB monthly data plan in just SIX hours – which is equal to 11 minute of call-time per day.

By contrast, instant messaging and Voice over IP app Viber claims to use 240Kb per minute during phone calls.

Voice over IP, which is available from a number of providers including FaceBook Messenger, Google Hangouts and Apple FaceTime, can provide a much-clearer connection than traditional cell networks.

However the rise in Voice over IP – dubbed VOIP – means having enough data is becoming a growing issue for many smartphone fans.

Internet calling, on demand video content and music streaming mean Britons are now using more data than ever before.

Unlimited calls and texts are common on most modern contracts but data is often limited and – if you want plenty of it – you will have to pay a hefty price.

 

 

Another Bill Shock news story recently published in the UK

No matter how hard operators try there’s always extreme examples of Bill Shock and the press love to exploit them…

A TEENAGE holidaymaker returned from her summer trip to discover she had accrued a £22,000 mobile phone bill.

Health worker Shannon Mills said she got a “huge shock” after being confronted with the demand from a UK Operator for data roaming charges.

The 19-year-old said she contacted the company prior to her trip to Turkey to see what deals they had and opted to pay £120 for every 30 megabytes of data used.

A few days into the holiday, which began on Thursday, July 9, Ms Mills received a text saying she had already spent £2,808 on data.

She said: I was totally freaking out. It was a huge shock.

I wanted to use Facetime, Facebook and things like that. I thought I would come home with a £300 bill and I normally only pay £25 a month.

I thought it was a joke. I thought my dad was winding me up. I immediately switched off data roaming and thought that would be the end of it. But I started getting texts every day saying I’d used another £1,300-worth, another £300-worth.

When it got to £4,000 I phoned them again but I wasn’t getting anywhere so my dad spoke to them and they said they had blocked any data use from their end. I thought that was it. I had a big phone bill but I’d deal with it when I got home.

It wasn’t until when we were relaxing at the pool waiting to leave my dad said I should check again just to make sure. I did and I couldn’t believe what I was seeing.

The teen, who works at Dundee’s Ninewells Hospital, ending up with a bill totalling £21,819 during the break.

Ms Mills, who flew back to Scotland on Thursday, added:

My dad was hysterical. Initially, he couldn’t stop laughing but eventually he didn’t see the funny side. It was a really bad feeling but if I didn’t start laughing I would have cried.

Next time I go away I’ll not be using my phone. I don’t understand why if they say they have blocked the data I was still being charged.

Ms Mills and her father, Kevin, have contacted the Operator to try to get to the bottom of the problem. Yesterday, a spokesman for the Operator said they would be looking into the case, which comes after the firm claims to have recently simplified their roaming charges, capping data usage in many areas – including Turkey – at £40.

Source: Scottish Express

By | 2017-08-24T23:44:09+00:00 July 27th, 2015|Categories: RESEARCH NEWS|

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