Our Company Information

Roaming Consulting Company Ltd

Telephone: +447730047777
E-Mail: HQ@roamingconsulting.com

“ROCCO” , “Roaming360” and “True Roaming” are Registered Trademarks of the Roaming Consulting Company Ltd.

Global Insights

Enter your email address to subscribe to receive Roaming specific industry news, publication of new surveys & free research by email.

Join 901 other subscribers

Customer Service11/04/2016 ROCCO Launches new Vendor Performance Research for MNOs into SMS Firewall Vendors. Following this years Market Intelligence Report for SMS Firewall we now seek the opinions of MNO’s on SMS Firewall services. The Research starts today and concludes on June 11th. Click here to take part in the survey

Having conducted the Market Intelligence research where we interviewed 16 Vendors with over 70 questions on their business we feel in an even stronger position for this years annual Vendor Performance Survey because we know better the Vendors and the key challenges. Read more about our SMS Firewall Market Intelligence Research 2016 here. In addition our  A2P SMS Messaging Market Intelligence Research 2016 is also worth reviewing.

The Vendor Performance research is not for Vendors to take part in but MNOs. We have fine-tuned our list of KPIs in which MNOs can rate Vendors on Performance and Leadership to dig a little deeper into the current status of opinions on Vendors. MNOs who take part will receive an exclusive Executive Summary Report which shows the Vendors ranked in order of KPI ratings by all MNOs and an overview of all the Hot topics. The research is hosted only by ROCCO, so the MNOs views are aggregated in the reports and any feedback given by MNOs is completely confidential. This is the basis on which we have been delivering research for the last three years. MNOs like the opportunity to share their views with ROCCO as a neutral entity and understand the views of other MNOs.

SMS Firewall Vendor Performance 2016

4

Click here to take part in the survey

This survey is for MNOs to respond only.

About the Research

This years research contains 16 SMS Firewall Vendors. MNOs can add to the list by choosing OTHER and we will in turn update the list with additional Vendors. Only Vendors whom receive at least 5 responses from MNOs are included in the report. This is to ensure meaningful results. But it also allows any Vendor large or small to reach a tier one ranking, as the rankings are based not on the amount of responses received but the overall perceptions of the MNOs who take part. ROCCO remains a company devoted to neutrality. Our Vendor Performance Research is never sponsored, since we like to ask the questions Operators want and give the true position in the market in our reports.

The survey is open for a short time only.

We will present the results in tiers, as we have previously. This means than multiple Vendors may be announced within tier one (Overall score between 4-5 points out of 5) and Vendors who score lower than this will be announced as Tier 2 or Tier 3.

 

A2P SMS Messaging Vendor Performance 2016

5Click here to take part in the survey

This survey is for MNOs to respond only.

About the Research

This research was launched on the 7th April 2016 and runs until 7th June 2016. This years research contains 29 Vendors who are Aggregators or Hubs offering A2P SMS Messaging services. There are considerable changes to the list of last year owing to our insights into who actually has an A2P SMS Messaging business. MNOs can add to the list by choosing OTHER and we will in turn update the list with additional Vendors. Only Vendors whom receive at least 5 responses from MNOs are included in the report. This is to ensure meaningful results. But it also allows any Vendor large or small to reach a tier one ranking, as the rankings are based not on the amount of responses received but the overall perceptions of the MNOs who take part. ROCCO remains a company devoted to neutrality. Our Vendor Performance Research is never sponsored, since we like to ask the questions Operators want and give the true position in the market in our reports.

The survey is open for a short time only.

We will present the results in tiers, as we have previously. This means than multiple Vendors may be announced within tier one (Overall score between 4-5 points out of 5) and Vendors who score lower than this will be announced as Tier 2 or Tier 3.

 

ROCCO Customer Service Survey 2016

1

MNOs are also invited to take part until the end of April in our Customer Service survey. The survey asks Customer Service related questions about Vendors of Interconnect and Roaming products and features SMS Messaging and Firewall Vendors.

Click here to take part in the survey

Thank you for participating in ROCCO Research.

About the Author: