In all aspects of Telecoms we come to the question is it better to offer a service which is economical or that is focussed on high quality. Mostly we settle in the middle somewhere, but clearly the options are cultural and differ from one country to the next.
Recently I had the great pleasure to talk to one of industries quality gurus, Torbjorn Pettersson from Telia Carrier. His insights and scope of knowledge is rare in our industry and we had a great discussion. Most people will know Torbjorn from his work in the GSMA but his history in telecoms is really extensive. A rare and interesting interview.