At our core is the opportunity of building you a valuable business.
We have a simple three-step process to help our clients make their business more valuable, to build strong:
- Set clear objectives which add value: The scope and the results you expect.
- Measure our delivery against the set Objectives: Both your organisation and ROCCO need to see progress with our project.
- Deliver value for money: Deliver according to your organisations objectives and measurements. Achieving the benefit to your business.
ROCCO are focussed Consultants, because we specialise in Consulting.
Consultancy is our business. ROCCO Employees are mandated by our business ethics to be fair, unbiased and neutral. ROCCO is not affiliated with suppliers and we are not doing consultancy to sell our customers other more profitable products. When ROCCO works for you we do not have any other intention apart from delivering your project, on time, on cost and with quality expectations.
To provide the kind of Customer Service we would want for ourselves.
Let’s be clear, what a new client represents to ROCCO is much more than an single contract. ROCCO is dedicated to delivering great results because our goal is to maintain a beneficial and successful long-term relationship with you. As a boutique consulting firm, our relationship with you is critical to our on-going success as a business.
ROCCO Consultants have worked as Operators and Suppliers. Therefore ROCCO has hands on experience of how Customers are treated from both perspectives. Our goal is to delight our customers by matching and improving upon the best Customer Service in our industry.
We believe the customer makes decisions based on experience and knowledge to help ensure businesses or projects do not fail. Rocco can provide the knowledge on industry standards, best practices based on experience, to help your organisation make informed decisions and succeed in your goals.
To be Innovative when asked
ROCCO Consultants are creative, it’s in our genes. We believe Innovation is key to efficiency and productivity within our industry, which is why we only hire highly motivated people who have held strategic or entrepreneurial roles. We believe in doing the project you want, while still bringing ideas and an open mind to the table.
Hands on experience with Industry Standards
ROCCO Consultants have worked with Roaming and GSMA Roaming Standards for more than 15 years. Not only are we highly knowledgeable experts of the GSMA Roaming standards, we have also held roles as elected chairman of key Industry Roaming Groups. In addition we have authored multiple important permanent reference documents, guided the Roaming industry on policies and practices and led Industry initiatives on standards development.
Rocco consultants are well known and respected in the mobile telecoms industry, and communications industry. Our consultants have experience in practically every area of the Roaming role from operations to strategy. We have direct knowledge of operator needs, bringing specific knowledge to the table and have innovative ideas for the industry.
Rocco has a strong network of over 1000 contacts throughout the telecommunications industry and beyond, providing a significant pool of specific Roaming knowledge.
To win and maintain our clients trust
ROCCO possesses a large base of knowledge and experience. In the case that ROCCO is not qualified to execute a project or endeavour we will help you to determine how to get the right resources. ROCCO is knowledgeable about the supplier landscape and we want to build a trusted relationship with you even if we are not your supplier. If ROCCO believes you are able to be better served by another company, we will help you connect with them.